Damage Protection Policy
At The Crystal Blooms, we are dedicated to providing you with jewelry of unparalleled quality that surpasses your expectations. While we take every measure to ensure the safe delivery of your precious pieces, we recognize that unforeseen incidents may occur during transit. Therefore, we offer a comprehensive damage protection policy to safeguard your investment and grant you peace of mind.
In the event that your jewelry arrives damaged for any reason, we will promptly arrange for a replacement, pending approval of your claim. To initiate a claim under our damage protection policy, it is essential to document the unboxing process by capturing a video before opening the package. This video serves as crucial evidence of any damage sustained during transit and is necessary to validate your claim.
To file a claim under the damage protection policy, please ensure to provide the following details:
- Your order ID or registered mobile/email address
- A video and clear photographs demonstrating the damaged product. You can submit this information to us via WhatsApp at +923409634147 or by email at crystalbloomsofficial@gmail.com. Our dedicated team will meticulously review your claim and offer you the most suitable resolution, whether it involves a replacement or refund.
Please be aware that The Crystal Blooms reserves the right to approve or reject any damage protection claims at its sole discretion. We are committed to ensuring fair and transparent handling of all claims, and we uphold the highest standards of customer satisfaction.
Should you have any inquiries or concerns regarding our damage protection policy, please do not hesitate to contact us. Your satisfaction is paramount to us, and we are here to support you every step of the way. Thank you for entrusting The Crystal Blooms with your jewelry needs.